Privacy Policy

UNEOM ("we," "our," or "us") respects your privacy and is committed to protecting your personal data. This privacy policy explains how we collect, use, and safeguard your information when you visit our website, use our services, or interact with us in connection with our uniform manufacturing and supply services in Saudi Arabia.

This policy applies to all personal data we process about you, whether you are a customer, potential customer, supplier, or website visitor. By using our services or providing us with your personal information, you consent to the practices described in this policy.

Personal Information You Provide

We collect information you voluntarily provide to us, including:

• Contact Information: Name, email address, phone number, company name, job title, and mailing address
• Business Information: Industry type, company size, uniform requirements, and project specifications
• Communication Records: Messages, inquiries, and correspondence you send to us
• Quote and Order Information: Product specifications, quantities, delivery preferences, and payment information
• Account Information: Login credentials and preferences if you create an account with us

Information Automatically Collected

When you visit our website, we may automatically collect:

• Technical Information: IP address, browser type, operating system, and device information
• Usage Data: Pages visited, time spent on pages, click-through rates, and navigation patterns
• Cookies and Tracking: Information collected through cookies and similar technologies
• Location Data: General geographic location based on IP address

We use your personal information for the following purposes:

Service Provision

• Processing and fulfilling uniform orders and quotes
• Providing customer support and responding to inquiries
• Managing your account and maintaining customer relationships
• Coordinating deliveries and logistics
• Processing payments and managing billing

Business Operations

• Improving our products, services, and website functionality
• Conducting market research and analyzing customer needs
• Managing supplier relationships and quality control
• Maintaining business records and compliance

Marketing and Communications

• Sending promotional materials about our products and services (with your consent)
• Providing industry insights and uniform-related information
• Inviting you to events, webinars, or trade shows
• Conducting customer satisfaction surveys

We do not sell your personal information. We may share your information in the following circumstances:

Service Providers

We work with trusted third-party service providers who assist us in:

• Payment processing and financial services
• Shipping and logistics coordination
• Website hosting and technical support
• Marketing and communication services
• Quality assurance and testing services

Legal Requirements

We may disclose your information when required by law or to:

• Comply with legal obligations and government requests
• Protect our rights, property, or safety
• Prevent fraud or security threats
• Enforce our terms of service

Business Transfers

In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of the business transaction, subject to confidentiality agreements.

We implement appropriate technical and organizational measures to protect your personal information:

• Encryption: Sensitive data is encrypted in transit and at rest
• Access Controls: Limited access to personal data on a need-to-know basis
• Regular Audits: Periodic security assessments and vulnerability testing
• Employee Training: Staff education on data protection and privacy practices
• Secure Facilities: Physical security measures at our offices and data centers

While we strive to protect your information, no method of transmission or storage is 100% secure. We cannot guarantee absolute security but are committed to maintaining industry-standard protections.

Depending on your location and applicable laws, you may have the following rights:

• Access: Request information about the personal data we hold about you
• Correction: Request correction of inaccurate or incomplete information
• Deletion: Request deletion of your personal data (subject to legal obligations)
• Portability: Request a copy of your data in a structured, machine-readable format
• Restriction: Request limitation of processing in certain circumstances
• Objection: Object to processing based on legitimate interests or for marketing purposes
• Withdrawal: Withdraw consent where processing is based on consent

To exercise these rights, please contact us using the information provided below. We will respond to your request within the timeframe required by applicable law.

Our website uses cookies and similar technologies to enhance your browsing experience:

Types of Cookies We Use

• Essential Cookies: Necessary for website functionality and security
• Performance Cookies: Help us understand how visitors use our website
• Functional Cookies: Remember your preferences and settings
• Marketing Cookies: Used to deliver relevant advertisements (with your consent)

You can control cookie settings through your browser preferences. However, disabling certain cookies may affect website functionality.

UNEOM primarily operates within Saudi Arabia and the Gulf region. However, some of our service providers may be located in other countries. When we transfer personal data internationally, we ensure appropriate safeguards are in place, including:

• Adequacy decisions by relevant authorities
• Standard contractual clauses
• Binding corporate rules
• Certification schemes and codes of conduct

We retain your personal information for as long as necessary to:

• Provide our services and maintain customer relationships
• Comply with legal obligations and regulatory requirements
• Resolve disputes and enforce agreements
• Maintain business records for operational purposes

Retention periods vary depending on the type of information and purpose of processing. We regularly review and delete information that is no longer needed.

Our services are not directed to children under 16 years of age. We do not knowingly collect personal information from children. If we become aware that we have collected information from a child without parental consent, we will take steps to delete such information promptly.

We may update this privacy policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. We will notify you of material changes by:

• Posting the updated policy on our website
• Sending email notifications to registered users
• Providing notice through our services

Your continued use of our services after changes become effective constitutes acceptance of the updated policy.

If you have questions, concerns, or requests regarding this privacy policy or our data practices, please contact us: