Frequently Asked Questions

You can order from UNEOM in several ways: 1) Request a quote on our website, 2) Call us at +971 55 816 4922, 3) Email sales@uneom.com, 4) Visit our showrooms in Riyadh, Jeddah, or Dammam, 5) WhatsApp us at +971 55 816 4922. Our team will guide you through product selection, sizing, customization options, and provide a detailed quote.

Minimum order quantities vary by product: Standard uniforms - minimum 10 pieces. Custom designed uniforms - minimum 25 pieces. Embroidered items - minimum 12 pieces. For smaller quantities, we have ready-stock items available with no minimum.

Yes! UNEOM offers tiered bulk discounts: Orders 50-99 pieces: 10% off. Orders 100-249 pieces: 15% off. Orders 250-499 pieces: 20% off. Orders 500+ pieces: 25% off. Corporate accounts may qualify for additional discounts. Contact us for custom pricing.

UNEOM accepts multiple payment methods: Bank transfer (preferred for corporate orders), Credit/Debit cards (Visa, MasterCard), Cash on delivery (for orders under SAR 5,000), Credit terms for established corporate accounts, and Installment plans for large orders.

Yes! Logo customization is our specialty. We offer: Professional embroidery (most popular), Screen printing for large designs, Heat transfer for detailed logos, Woven labels and patches, Sublimation printing. We can match exact Pantone colors and maintain brand consistency across all uniform items.

Absolutely! UNEOM offers custom design services. Our design team will work with you to create unique uniforms that reflect your brand. The process includes: Consultation to understand your needs, Design concept development, Sample creation, Revisions based on feedback, Final production. Custom designs are available for orders of 25+ pieces.

Logo embroidery typically adds 3-5 business days to the order. For new logos, we create a digitized version first (1-2 days). The embroidery process itself takes 2-3 days for standard orders. Rush embroidery is available for urgent orders.

Delivery times depend on order type and location: Stock items: 5-7 business days. Custom branded uniforms: 10-15 business days. Custom designed uniforms: 15-21 business days. Within Riyadh, Jeddah, Dammam: +0 days. Other Saudi cities: +1-2 days. Rush service available for urgent orders.

Yes, UNEOM delivers to all cities in Saudi Arabia including Riyadh, Jeddah, Dammam, Mecca, Medina, Khobar, Jubail, and all other locations. Delivery is free for orders over SAR 500. We also deliver to GCC countries upon request.

Yes, once your order ships, you will receive a tracking number via SMS and email. You can track your order on our website or through the courier's tracking system. Our customer service team can also provide updates at any time.

UNEOM offers comprehensive sizing support: Our size guide is available on each product page. For bulk orders, we can provide sample sizes for fitting. We offer free measurement services at our showrooms. Custom sizing is available for employees who need non-standard sizes. Our team can visit your location for large orders.

Yes, UNEOM offers size exchanges within 14 days of delivery. Items must be unworn and in original condition with tags attached. For bulk orders, we allow up to 10% size exchanges at no extra cost. Customized items with logos may have limited exchange options.

UNEOM maintains high quality standards with: ISO 9001:2015 certification for quality management. OEKO-TEX Standard 100 for fabric safety. SASO compliance for Saudi market requirements. Regular third-party quality audits. All products pass rigorous quality checks before shipping.